FAQs
What is this platform for?
Cambridge City Council has designed this platform to be a central hub to share information with, and get input and feedback from people who live, work and visit Cambridge. Consultation and engagement project that are currently active are shown on the homepage – each project may have a different mode of engagement, whether it’s adding an idea, commenting on a proposal, voting on and prioritising projects, or taking a survey.
How do I participate?
Anyone can browse through the live consultations, but you’ll need to register on the platform in order to take part in consultations. This helps to maintain a community feel and ensure the legitimacy of the input.
Once you have an account, you can simply click on the consultation you are interested in to participate.
What information can people see about me?
Your name, photo and bio, if you’ve added one, are visible. You can always change these in your Settings.
Why can’t I post my input or submit a comment?
Posting, commenting and voting may be enabled only during certain times or phases of a project. In some instances, a project may only be open to contributions from certain groups of people.
If posting is currently enabled for a project, you’ll see a button that prompts you to submit a post. Alternatively, you can browse other active projects for additional engagement opportunities.
How do I edit or delete my input?
If you’ve posted your input but want to make edits or delete it, you can find this option by clicking on the three small dots on the top right of the post.
What are the community guidelines and moderation policies?
Our community guidelines are here to help ensure that the platform is a safe space for everyone to participate. Please ensure your posts are free of:
- Personal attacks, insults, abusive or discriminatory comments
- Offensive language including profanity
- Marketing or advertising material
- Personal information about other individuals
- Copyrighted material such as images
Any posts or comments that do not adhere to these guidelines may be edited or deleted, or in extreme instances, prevented from being posted. Please review our Terms & Conditions for more information.
How do I report an offensive post?
Select the three small dots on the top right corner of the post to report it. Please indicate the reason you are reporting the content - this will send a notification for the post to be reviewed by council officers.
Why am I having difficulty signing up or logging in?
If you’re unable to sign up, it may be because you’ve already registered with the same email address or previously received an invitation to join the platform. If you see a message that your email address is taken by a pending invite, please check your email and follow the link in the invitation to register your account. If you can’t find the invite, try looking in your spam box or request a new invitation.
How do I reset my password?
You can always request to reset your password from the log in page. If you reset your password, a link will be sent to your email address - follow the instructions to change your password. For security reasons, the link is valid for one hour. If the link has expired, you can simply click on ‘Forgot password?’ in the log in page again to generate a new reset link.
If you didn’t receive the email, check to make sure that it’s not in your spam and that you’re sending the link to the same email address that you signed up with.
What will you do with my data?
Review our privacy policy for more information on data collection and usage. In short, we will never use your data for advertising, marketing or other types of spam.
The questions we ask when you sign up are mostly voluntary, with the exception of your name, email address and postcode – you do not have to provide this information if you do not wish to, and you will only have to answer them once.
The voluntary questions relate to your age, disability, ethnic group, sex and income and they are based on similar questions from the 2021 national census.
If you choose to answer these questions, we will use the information you provide to help us target particular consultations to relevant groups of people. We will also use it to analyse the results of consultations to find out what different groups of people think about proposals, and to help us deliver better-tailored and more appropriate services.
As part of some consultations you might be asked to provide further information about yourself, where this is relevant to the topic of the consultation.
What emails will I receive?
You may receive emails related to your account and your activity on the platform, for instance, when someone responds to one of your posts. You can control which emails you receive in your Settings. There is a section called “Notifications” where you can turn email notifications on and off.
How do I delete my account?
In your Settings there is the option to delete your account. Input that you’ve posted will remain published, but your name will be removed from the post and replaced with ‘unknown author.’ If you’d like to delete all of your input, please do so before deleting your account.